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Illinois Township Management Academy

Registration Information:

 

The Illinois Township Management Academy offers an opportunity for township professional staff in Illinois to participate in four professional management workshops. The four workshops will take place at NIU’s Naperville Campus, 1120 East Diehl Road, Naperville, IL 60563.  Directions can be found at http://www.niu.edu/visit/maps/regional/index.shtml.   The workshops are scheduled on Friday, October 14 and Friday, October 21. Two workshops will be offered each day; one in the morning (9:00 am-12:00 pm) and one in the afternoon (1:00 pm-4:00 pm).

 

Continental breakfast and afternoon snacks will be provided.  Lunch is also provided for each participant who attends both workshops on the same day. 

 

Workshops are $89 each.  If you register for all four workshops, you will receive a $40 discount and upon successful completion, you will receive a Certificate of Completion.  Participants will also have the opportunity to earn CEU credits.  Materials will be provided in class or emailed prior to the workshop date.

 

For information about the workshops, call 815-753-2205 or e-mail zeem@niu.edu.   For registration information, call 815-753-7574 or e-mail jbollie@niu.edu.

 

 

FRIDAY, OCTOBER 14, 2016

 

9:00 am – 12:00 pm

Preparing to Encounter and Manage Ethical Dilemmas                                                           

Presented by Dr. Kurt Thurmaier, Presidential Engagement Professor and Chair, Department of Public Administration, Northern Illinois University


Local government administrators sometimes encounter ethical dilemmas, especially in gray areas when an action may not be illegal yet may not be ethical. This workshop provides tools for township administrators to be able to recognize ethical situations, analyze them within an ethical framework, and use a professional code of ethics to guide personal decisions and actions.

 

               

1:00 pm – 4:00 pm

Onboarding and Mentoring

Presented by Dr. Janelle Crowley, Director of Human Resources and Affirmative Action, University of Wisconsin—Platteville

Do you know how to avoid the mistakes often made when onboarding a new employee? Understanding the importance of onboarding and developing a mentoring program can save your organization money and prevent the productivity drain. This three-hour session will include experiential learning and social learning through peers, coaching, and mentoring.

 

 

FRIDAY, OCTOBER 21, 2016

 

9:00 am – 12:00 pm

Setting Teams Up for Success

Presented by Dr. Amanda Ferguson, Assistant Professor, Department of Management, Northern Illinois University

Most organizations use teams to accomplish work, and yet team-based projects fail a majority of the time. In this session, managers will learn how to design teams such that they have the best chance to succeed. The session will incorporate best practices from team research, interactive team activities, and self-reflection to provide managers with new knowledge that they can apply to their own teams and organizations.

 

 

1:00 pm – 4:00 pm

 

Customer Service for Township Government

Presented by Dr. Gregory Porumbescu, Assistant Professor, Department of Public Administration, Northern Illinois University

 

When interacting with a commercial business, we expect good customer service.  Some corporations have distinguished themselves by providing excellent customer services, and the same is true for select government agencies.  This session will translate key lessons on customer service used by private sector organizations into terms relevant to township governments that interact with residents, clients, and taxpayers.  The session will emphasize practical scenarios in which customer frustration can be alleviated and errors can be fixed.

 

Cancellation Policy:  Notice of cancellation must be received at least 10 business days prior to the workshop in order to receive a refund. You may cancel either by e-mail (outreachregistration@niu.edu) or by fax 815/753-6900.

 

Please note that the charge to your credit card will appear on your statement as 'NIU Outreach, DeKalb, IL'